Terms of use

Kreadors is operated by [REGISTERED COMPANY NAME] ([SSM NUMBER]), [REGISTERED ADDRESS], Malaysia. “We” and “Kreadors” mean that company; “you” means whoever is using the site, as a business or as a creator.

You need to be 18 or older to have an account. If you are acting for a company, you are confirming you are allowed to commit it.

We are the place the deal happens and the money is held. We are not the agency, not the employer, and not a party to the work itself: the agreement to make a video is between the business and the creator.

Creators are independent. They set their own prices, decide which jobs to take, own their own tax affairs, and are not our employees or contractors.

We do not write, approve or vet the content itself. We do remove accounts and listings that break these terms.

An account is either a business or a creator. A creator's page is reachable by its link as soon as it exists, but appears in search only once the creator publishes it, and only once there is something priced on it to book. A creator can unpublish it, or mark themselves busy until a date, at any time.

A creator's page shows what businesses need to judge them by: their rate card, the reach each item usually gets, their reviews, how quickly they answer requests, and the number of paid bookings they have backed out of after the work started. Every reach figure says where it came from — read from a connected account, checked by us against the post, or typed in by the creator.

A business has a public page too: its name and logo, its open campaigns, the reviews creators have written about it, and how it behaves on orders — how long it takes to sign off a draft, how many drafts it left to the deadline, how many creators it has paid.

A booking request. A business picks from a creator's rate card, states its terms, and sends a request. The creator has 48 hours to confirm the price, quote a different one with a reason, or decline. A request nobody answers lapses, and counts against the response rate shown on the creator's page. A business can withdraw a request before it is answered.

A quote. The creator's answer is a quote: the lines, the price of each, the delivery time, the rights included, and how many days it stands for (7 by default, at most 30). A quote is the creator's yes. It can be withdrawn until it is paid for, and it expires on the day it says.

An offer. A creator can send the same thing from a conversation, without waiting for a request. It works exactly like a quote, and can be revised or withdrawn until it is paid for.

A campaign. A business can post what it needs, the budget and the dates, and creators send proposals against it. A proposal is a creator's yes and expires after the days they set; a shortlist is not a booking. A campaign stops taking proposals on the day the business set, or when the business closes it.

Product instead of cash. A creator who takes product can be offered it instead of a fee, or on top of a smaller fee, for anything on their card. The retail value is declared, the deadline starts when the creator confirms the product arrived, and no money changes hands for the product part.

A conversation on Kreadors is for questions. Nothing agreed in a conversation is a booking, and nothing agreed there carries the hold on the money or the dispute route. Only a paid quote, offer or proposal does.

A creator's rate card is their price, and the price on the card is the least they charge for that item. What a business pays is the total of the quote it accepts, and nothing is added at checkout.

Kreadors charges the creator 10% of the cash actually agreed, taken out of the payout. It applies to the whole amount moving through us, travel and add-ons included. The business pays no platform fee on top. If a job is settled partly, the fee applies only to the money actually released to the creator.

Where a collaboration is paid in product rather than cash, no money changes hands and we charge nothing on the product. Both sides still get the deadline, the delivery record and the dispute route. On a product-plus-fee deal, the fee applies to the cash part only.

Prices are in Malaysian Ringgit. Any taxes on the platform fee are added where the law requires it, and any tax on the creator's own income is the creator's to handle. A business gets a receipt for each payment, which records money received on the creator's behalf and is not a tax invoice. Where a business has given us its tax number, it is printed on the receipt.

Paying is what accepts a quote, an offer or a proposal. Nothing is charged before, and a business that starts paying and stops can say never mind at no cost. An accepted quote that is not paid within 3 days lapses on its own.

Payment is taken on a secure payment page, by DuitNow QR, card, FPX or e-wallet. The money is held by Kreadors rather than passed straight to the creator. Because the quote was the creator's yes and paying is the business's, the work starts the moment the money lands, and the creator is told.

A creator may back out within 24 hours of that, and the business is refunded in full. Each time they do, it is counted on their page. A business may cancel before any work has been done, also for a full refund.

Held money is not the creator's until it is released, and not the business's once a quote is paid for. It is not a deposit with us, it earns nothing, and we do not lend it out.

The money is released when the business approves the delivered work, or on its own if the business does not respond to a draft within 4 days — a creator should not be left unpaid because a brand went quiet. Refunds go back to the card or account the order was paid from, usually within 5 to 10 working days; where the payment method cannot take a refund, we send it by bank transfer instead.

Payouts go to the bank account the creator gives us, in a weekly run every Wednesday, so within seven days of release. Getting those details right is the creator's responsibility; a transfer to a wrong number they gave us is not something we can pull back.

Before we can pay anyone we need their full legal name and IC or passport number, because a payment to an individual is recorded against a person and appears on the invoice. A creator who will not give those cannot be paid — the money stays held rather than going out unrecorded. A tax number is optional.

What is delivered, by when, with how many revisions, and what the business may do with the content are all set on the order before money moves. The revisions are the ones the creator's rate card includes for what was booked. Anything not written on the order was not agreed.

Drafts are delivered on the order, stored privately, and can be opened only by the two sides and by us. The business approves a draft or asks for changes; approval releases the money. The creator then adds the link to the live post, and the results it gets are recorded against the order.

Unless the order says otherwise, the creator keeps ownership of what they make. Posting on the creator's own channel is always included. Reposting on the business's own channels, running the post as the business's ad from the creator's account, and keeping the creator away from competitors are each separate terms, set for a number of days, and priced by the creator where they charge for them.

Either side can open a dispute on an order, with a reason. While a dispute is open the money stays held and neither side can move the order.

An operator reads both sides and settles it one of four ways: release the money to the creator, refund it to the business, split it, or put the order back to where it was so the work can be finished. We take our fee only on money actually released to the creator. Both sides see the outcome and the reason on the order.

We decide disputes on what is recorded on the order — the brief, the messages, the drafts, the deadlines. Keep the conversation on Kreadors and there is something to decide with.

Once work is approved, each side can review the other. A review stays hidden until both have written one, or 14 days pass, so nobody is replying to a review they have already read. Only the two sides of a booking can review each other.

A review must be honest and about the booking. We remove reviews that are abusive, that are not about the work, or that were written to get something in return.

You keep your own content. You give us permission to show it on Kreadors — a creator's pictures, portfolio and rate card on their page and in search; a business's name, logo and campaigns where they need to appear.

Do not publish figures you cannot stand behind, pass off someone else's work as your own, or use a photograph of a person who has not agreed to it. Numbers read from a connected account are marked as such; numbers you type in are marked as yours, until we have checked them against the post.

Meeting on Kreadors and then taking the same job off it to avoid the fee is not on. It also costs both sides the hold on the money and the dispute route, which is the only reason the booking is safer than a DM.

We may suspend accounts that do it repeatedly. We are not trying to own your relationships: work you already had with someone before Kreadors is yours, and always was.

You can stop using Kreadors whenever you like, and a creator can unpublish their page at any time without losing their history. To close an account, write to us; orders already under way still have to be finished or settled first, and money already held is settled before the account closes.

We can suspend or close an account that breaks these terms, misrepresents its figures, or puts other people at risk. Money already held is settled before an account is closed, not swallowed by the closure.

We work hard to keep Kreadors accurate and available, but we do not promise a campaign will perform, that a creator's figures predict your result, or that the site never goes down. Reach figures are labelled with where they came from precisely so you can judge them.

Nothing here limits liability for anything that cannot lawfully be limited. Otherwise, our liability to you for any order is limited to the fees we charged on that order.

These terms are governed by Malaysian law, and the Malaysian courts settle disputes about them.

When these terms change we update this page and the date at the top. If a change matters to money or rights, we will say so in the product rather than hoping you re-read the page. Carrying on using Kreadors after a change means you accept it.